Eleusis Digital Canvas
Support
Help with CLIO, and help with the canvas on your wall.
Start here
Two kinds of help
Most requests fall into one of two categories, and they are handled by different people. Choosing the right one is the single fastest thing you can do to get your issue resolved.
If you are not sure which applies, send it to us anyway. We would rather route it for you than have you wait.
Who handles what
CLIO — handled by Eleusis
Anything to do with the CLIO software itself: the Controller you use day to day, the on-site server, playback, art and scheduling, or signing in to a linked account. This is ours. We acknowledge every request within one business day.
The physical system — handled by your dealer
Panels, mounts, cabling, power, processing, and anything about how the canvas was built into the room belongs with the dealer or integrator who installed it. They know your site. If Eleusis installed your canvas directly, or you cannot reach your installer, contact us and we will take it from there.
CLIO
CLIO support
Troubleshooting steps, what to send us, and how to reach the CLIO team — for the Controller, the server, and playback.
Reach the support team
Support is staffed Monday to Friday, 9am to 5pm Mountain Time, excluding US public holidays.
Support request
Send us the details
We acknowledge every request within one business day. Prefer to talk? Call 801-810-8007 or email support@eleusisdigitalcanvas.com.
Support