CLIO Support

CLIO is the software that drives an Eleusis Digital Canvas. It is provided as part of an Eleusis installation and runs on your own system, on site.

This page covers support for CLIO itself. For the physical canvas — panels, mounts, cabling, power, or how the wall was built into the room — contact the dealer or integrator who installed it, or see the main support page.

This is the most common issue, and it is almost always the network. Work through these in order:

1. Confirm your control device is on the same network as the canvas. A guest network, a separate IoT or VLAN network, or an active VPN will all prevent the Controller from reaching your system, even though everything else on your device works normally.

2. Turn Wi-Fi off and on again on the control device, then reopen the Controller.

3. Check that the canvas system has power and has finished starting up. After a power cut it can take a few minutes to come back.

4. If your network equipment was recently replaced, reconfigured, or renamed, the address of your system may have changed. Contact us — this usually takes one short exchange to correct.

If none of that helps, send us a support request with the details below and we will pick it up.

1. Note whether it affects the whole canvas or only part of it, and whether the Controller still responds. Those two answers narrow the cause considerably.

2. Try selecting something else from the Controller. If the canvas responds, the issue is with the item that was playing rather than the system.

3. Check whether anything changed recently — a power event, a network change, new content added, or a schedule that came into effect.

4. If the canvas is unresponsive, do not power-cycle the panels or any hardware in the rack. Contact us or your installer first. A photo or short video of what the canvas is doing is the single most useful thing you can send.

Signed-in services can expire on their own schedule, usually after a password change, a security review, or a long period without use. Signing in again from the Controller normally restores it.

If the sign-in will not complete, tell us which service it is and what the screen showed. Do not send us your password — we will never ask for it, and we do not need it to help.

Sending these with your first message usually saves a full round trip:

The name shown for your system in the Controller. Where the canvas is installed. What you were doing when the problem appeared, what you expected, and what happened instead. Whether it affects the whole canvas or part of it. Whether anything changed recently — power, network, or content. And a photo or short video if there is something visible to see.